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Our Business Plan

With Spirit Nights, Fundraising and Cow Appearances, Athens Chick-fil-A is eager to work with your organization.

Our Vision at Chick-fil-A

To lead a restaurant where customers can count on an experience unlike any other in restaurant or retail. Where our organization accommodates their needs in such a way that hope for the world is restored. That our team members experience a work environment that impacts their life in a way that leads them to become the best they can be. We are inspired by the SERVE model for great leaders which challenges us to:

Our Strategic Anchors

We adapt Pat Lencioni’s approach to building a healthy organization by answering the question “How will we succeed” through identifying Strategic Anchors. We use our Strategic Anchors to inform every decision we make as an organization and to provide the filter through which decisions must be evaluated to ensure consistency and efficiency. Our Strategic Anchors are:
– Customer Experience
– Team Member Experience
– Business Results
– Food Safety
Thus we consider each decision we make as it would affect our guests, our team members and our business results.

Must Wins

We regularly assess as an organization what is most important right now as it pertains to Guest Experience, Team Member Experience and Business Results. Our Must Wins are generally similar, but can change over time as we meet our goals.
Right now, our organization is working toward achievement in Operational Excellence and Second Mile Service, creating Raving Fan Team Members through comprehensive team member training and development, and growing our business through marketing and catering.

Chick-fil-A Plus Experiences

Chick-fil-A Plus Consists of “Outside the Restaurant” Experiences which are intended to provide a fresh new perspective on Chick-fil-A, management and leadership. CFA Plus experiences include trips to the Chick-fil-A Support Center in Atlanta, Chick-fil-A Support Center Backstage Tour, leadership conferences, Chick-fil-A, Inc. workshops, Chick-fil-A Grand Openings, trips to visit other Chick-fil-A restaurants and other team building exercises. We craft these experiences for our Team Members based upon his or her needs and interests in our restaurants and for his or her future.

Organizational Playbook

Stephen Covey says to begin with the end in mind, and we believe that philosophy is powerful. We have designed Organizational Playbooks for our business as a whole and within each sector of our Auxiliary Roles (Marketing, Catering, Development, Training and Human Resources). See how our vision, mission and values influence our short-term and long-term goals to create a culture of winning.

Raving Fan Team Members

Part of our mission is to create not just Raving Fans in our guests but to create Raving Fan Team Members as well. We consider Raving Fan Team Members to be team members ​who consider his or her job ​to be ​measurable and relevant and team members who feel seen​, heard​ and validated​ in the workplace​.

Wheel of Impact

We consider our organization​ to be​ not just a business but, in a lot of ways, a ministry in which we are able to provide jobs, give generously to our community and ​have a positive influence on all who come into contact with Chick-fil-A. We call this our Wheel of Impact​.